Shipping, Lay-buy, and Returns Policies
All orders are processed within 3 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note we live in regional NSW so sometimes the time can be a little longer. If you need a painting to be delivered by a specific day, or would like us to hold of on sending please email at email@example.com as soon are you have made the order.
Being in Regional NSW sometimes floods, and fires can affect delivery times.
We have found the best shipping couriers Australia wide to be TNT and Aus Post. Internationally shipping couriers can differ. We also offer the option of separate shipping insurance through our checkout - so you have complete peace of mind.
When we book shipping, we include your email so you can track where your art is. Please also include your mobile number, that way if the courier cannot find you on your end they can get in contact.
Please note that if you are ever unhappy with a shipping quote send us an email at firstname.lastname@example.org.
Can you ship to PO Boxes?
Unfortunately we cannot ship to PO boxes. We are however happy to ship to home addresses, work addresses or any other address that can accept a parcel for you safely.
Do you Ship Internationally?
We sure do! Shipping can easily be arranged, no matter where you are in the world.
Get in touch via email@example.com and we can provide you with a personalised quote.
If for any reason you are not 100% happy with your purchase please contact us direcetly at: firstname.lastname@example.org
Unfortunately we are unable to offer returns due to change of mind. However if you receive an item which you are unhappy with please reach out and we will make every effort to fix the problem.
We endeavour to make buying art online easy. Please get in touch at email@example.com if you require more images of a work, or would like multiple artworks grouped together or in different lights. Through this complete transperency we are able to feel confident that when your work arrives you will love it.
Faulty or Damaged Goods
Where an item is found to be faulty within the first 48 hours after delivery or is already damaged on delivery, we ask that the customer get in touch as soon as possible. Once we receive written notification, and photos we will process an insurance claim, and when possible have the work/frame repaired.
Unfortunately there has been an increase in postage theft. Our insurance will not cover stolen paintings/packages at the customers end, especially if they have been signed for and then stolen. We will always work with carriers that ask for signature on the customers end but this is not always fool proof.
What we do recommend is that you have your painting sent to a work address, or to an another address where you know someone will be home or alternatively a parcel locker, we do not recommend getting packages sent to share houses.
If you feel uncomfortable with this we are happy to organise a premium private courier for your work to be delivered to you. Please note this will be an extra charge, and may take more time. If you are happy with those conditions we are happy to organise this service.
We understand that buying art is an Investment, and we want to give you every opportunity to own your dream piece.
Our lay-buy terms are a 30% non refundable deposit, with four weeks to pay. Delivery costs are included in the initial deposit. There are no returns, or exchanges on any lay-buys. All sales are final. However if you wish to cancel a lay-buy we must be notified in writing within 7 days of the payment of the initial deposit.
For more information get in touch via email at firstname.lastname@example.org, or give us a call on 0429 129 127.